A Helpless Desk
I can’t stand calling the help desk. Earlier in the week I was attempting to print out a PDF file and just like the other 50 million times I have printed something, I hit the print button, but this time I received an error message, “Document failed to print.”
Ya think?
Now here is the problem….how is it possible that I did not change anything about my computer, didn’t add any programs or mess with the printer and all of a sudden, it just won’t print?
I have learned from the past that problems like these do not just go away and no matter how many times I try to hit the print button it fails every time.
So…..I do the wise thing and immediately open a ticket to chat with the help desk. Someone with 25 letters in their name that looks like my daughters bowl of alphabet soup types “hello, I’ll be with you shortly”. My interpretation, “as soon as I finish the conversation with the person in the cube next to me, I’ll take a look at your problem.”
After typing out a thorough explanation of my problem, the help desk person begins the interrogation.
“What is your operating system?” My response, “it’s a laptop.”
“What version of Windows?” My response, “it’s brand new.”
That is when vegetable soup realizes that I am incompetent, mutters something sarcastic while muting me and begins to walk me through the step by step process of finding everything there is to know about my computer.
After several minutes of this, and absolutely no luck on fixing the problem, vegetable soup asks if he/she can take over my computer. By this point I am getting worn down so I say “Sure…..whatever it takes.” After installing a few programs and signing that I read 72 pages of terms of agreement in small print my mouse starts to move on its own.
This is a little creepy, to know that someone hundreds and most likely thousands of miles away has full access to everything on my computer. After 45 minutes of attempting to study and watch the moving mouse at the same time, I realize that after everything I have been through, nothing has been accomplished.
Finally, I read the word “done” on the chat message and without thinking twice shut everything down…..thinking I have successfully evicted the help desk person from my computer. No can do……within a few minutes my cell phone begins to ring….then later last night I get an email and another email this morning and more phone calls. It is beginning to seem like the relative who never understands the party is over.
For the past day and a half I have been stalked by the help desk agents. Now I could just tell them to quit calling me but that leaves me in quite a dilemma….
Not only do they know my problem is not fixed, they also know I am a Pastor who was preparing his message on his computer when the problem occurred (remember the part about taking over my computer?).
So, after all this there are at least two valuable results:
1. I appreciate the opportunity to get this off my chest.
2. There is an application…and I’ll take it from the middle of my rant…as crazy as it feels to give someone access to your entire computer…it is the truth for every part of our lives. God has access to every thought and action.
As we prepare to study 1 Peter 4:1-6 we are going to consider the call to arm ourselves for battle with the flesh, knowing that we give account for EVERYTHING!!!! Challenging thoughts for difficult times.
I hope to see you on Sunday!